Christian Credit Union
Personal BankingBusiness BankingFinancial PlanningInsurance PlanningNext Steps for Young AdultsYouth Banking Program


I enjoy banking with Christian Credit union. The staff makes it easy for me to bank even though I don’t live close to a branch. ...read more
Paul BerkenboschCanmore, AB

OBSI

Ombudsman for Banking Services and Investments

 

If you have an unresolved complaint with Christian Credit Union, we encourage you to take the following action:

  1. Present your complaint to a Branch Manager

    - Jackie Rudyk,
    Edmonton Branch Manager 
       jrudyk@christiancu.ca

     - Carol Haayema
    , Lethbridge Branch Manager
        chaayema@christiancu.ca
     

  2. Present your complaint to the CEO
     
    - John Veldkamp
    , Chief Executive Officer
       jveldkamp@christiancu.ca

If you have completed these steps and your complaint remains unresolved, please contact the Ombudsman for Banking Services and Investments (OBSI).

What is OBSI?

OBSI is the national independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.

OBSI looks into complaints about most banking and investment matters including: debit and credit cards; mortgages; stocks, mutual funds, income trusts, bonds and GICs; loans and credit; fraud; investment advice; unauthorized trading; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.

For more information about OBSI or to lodge a complaint, visit www.obsi.ca.


News & Events

Call for Nominations
Would you like to represent the membership and set the direction of the Credit Union? We need qualified members to fill two upcoming vacancies on the Board of Directors. Information about...

Read More ›

In the Community

Immanuel Christian High School Trades Building
Immanuel Christian High School has been improving its vocational training program over the years. They have been renting an off-site facility to teach wood working...

Read More ›

Fraud Prevention

Be Fraud Smart
Identity theft and financial scams are among the fastest growing crimes in North America. It can happen to anyone. Criminals are becoming more sophisticated, using...

Read More ›