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If you have an unresolved complaint with Christian Credit Union, we encourage you to take the following action:
Present your complaint to the CEO
- John Veldkamp, Chief Executive Officer
If you have completed these steps and your complaint remains unresolved, please contact the Ombudsman for Banking Services and Investments (OBSI).
OBSI is the national independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.
OBSI looks into complaints about most banking and investment matters including: debit and credit cards; mortgages; stocks, mutual funds, income trusts, bonds and GICs; loans and credit; fraud; investment advice; unauthorized trading; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.
For more information about OBSI or to lodge a complaint, visit www.obsi.ca.
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