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OBSI

Ombudsman for Banking Services and Investments

 

If you have an unresolved complaint with Christian Credit Union, we encourage you to take the following action:

  1. Present your complaint to a Branch Manager

    - Jackie Rudyk,
    Edmonton Branch Manager 
       jrudyk@christiancu.ca

     - Carol Haayema
    , Lethbridge Branch Manager
        chaayema@christiancu.ca
     

  2. Present your complaint to the CEO
     
    - John Veldkamp
    , Chief Executive Officer
       jveldkamp@christiancu.ca

If you have completed these steps and your complaint remains unresolved, please contact the Ombudsman for Banking Services and Investments (OBSI).

What is OBSI?

OBSI is the national independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.

OBSI looks into complaints about most banking and investment matters including: debit and credit cards; mortgages; stocks, mutual funds, income trusts, bonds and GICs; loans and credit; fraud; investment advice; unauthorized trading; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.

For more information about OBSI or to lodge a complaint, visit www.obsi.ca.


News & Events

Edmonton Branch Open at Noon for K-Days Parade
On Friday, July 21, the Edmonton Branch will open at noon due to the K-Days Parade. We apologize for any inconvenience this may cause.  ...

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Fraud Prevention

Mobile Applications Used by Fraudsters
To ensure safe mobile banking on Android devices, please ensure you do not have following apps on your device. Cybercriminals use these applications to facilitate fraud on the...

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