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Career Opportunities

At Christian Credit Union, our most valuable assets are our employees. We strongly believe in our team and know that good banking is the result of hiring good people. That’s why we’re always looking for exceptional people to join our team.

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Chief Member Experience Officer

Posted September 11, 2018

The Chief Member Experience Officer (CMEO) is a member of the senior leadership team and participates in the development of corporate strategies and provides strategic leadership and advice in all areas impacting a positive member experience. The CMEO will be responsible for optimizing member engagement, enhancing member value, increasing existing member retention and new member acquisition. The CMEO will oversee all practical aspects of membership services and income and expenditure. This role will coordinate sales training and related coaching to all front line staff and develop services for members that will optimize participation and excellent service.

Reporting to the CMEO will be the following positions: Branch Managers for Edmonton and Lethbridge and the Business Banking Team.

 Principal Responsibilities

  • Takes a key role in working collaboratively with the senior leadership team in the development of corporate strategies and policies that build out an enhanced membership experience.
  • Communicate and support the corporate strategy within your areas and execute initiatives in support of the strategy to achieve their intended results.
  • Identify staff development opportunities and provide effective coaching and training particularly in the area of sales and customer service.
  • Foster an environment of mutual respect and job satisfaction.
  • Develop a sense of teamwork and collaborations between all departments.
  • Establishes performance standards and annual plans for all direct reports.
  • Responsible for the overall management, direction and coordination of the Branch management and Business Banking activities.
  • Work collaboratively with the Credit Union’s marketing function and strategy.
  • Ensure adherence to all policies and procedures in order to mitigate risk of loss and ensure compliance with legislative and regulatory requirements.
  • Establishes policies that promote the Credit Union’s culture, core values and vision.
  • Additional duties and responsibilities as assigned.

General Responsibilities

  • Promote the application of biblical stewardship principles in all of the Credit Union’s operations.
  • Reflect the following character traits which align with CCU’s values:
    • Humble – we will share credit, emphasize team over self, and define success collectively rather than individually.
    • Hungry – we will be self-motivated and diligent; constantly thinking about the next opportunity to achieve our vision.
    • People Smart – we will show respect to all people and be interpersonally appropriate and aware; we will listen to what others are saying, ask good questions, and stay engaged in conversations intently.
  • Complete tasks accurately within assigned time frames.
  • Active participation in credit union team and community events, marketing campaigns, team meetings and coaching sessions.

Required Education and Experience

  • Bachelors of Commerce or Business Major with preference given to a Master’s Degree.
  • Relevant accreditation in Retail or Business Banking is an asset and highly preferred.
  • Prior experience in marketing and sales would be an asset.
  • 8+ years of leadership experience in a financial environment.
  • Proficient at Microsoft Office Suite.

Required Skills, Knowledge and Attributes

  • Adept at operationalizing strategic objectives and leading leaders to accomplish the vision.
  • Proven leadership skills and employee engagement.
  • Effective organizational, marketing, and delegation skills.
  • Excellent communication skills, both verbal and written.
  • Able to work in a fast paced environment.
  • Flexible and able to adapt to a constantly changing environment.
  • Strong interpersonal and organizational skills.
  • Able to escalate and seek direction for workload constraints in a timely manner.
  • Displays a positive attitude towards work, co-workers and managers.
  • Agree to the Statement of Faith that all members are required to sign.

Key Performance Criteria

  • Meaningful contribution to the achievement of the overall strategic goals and metrics for the Credit Union.
  • Profitability and revenue growth goals are met.
  • Meet additional agreed upon goals and metrics for the position.
  • Team development, effective growth and completed programs including, but not limited to, performance reviews, coaching, mentorship, training and development.

To read the complete opportunity profile, click here.

To Apply

Forward your resume, cover letter to Mark Kraft at
Mark Kraft, Senior Associate
Nelson/Kraft and Associates

Closing date: October 26, 2018.

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