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The concept of a Christian Credit Union is very appealing to me. My children like the Youth Banking Program and I’m very impressed with the polite, genuine staff I met at the branch. ...read more
Catherine RothSatisfied Member

OBSI

Ombudsman for Banking Services and Investments

 

If you have an unresolved complaint with Christian Credit Union, we encourage you to take the following action:

  1. Present your complaint to a Branch Manager

    - Jackie Rudyk,
    Edmonton Branch Manager 
       jrudyk@christiancu.ca

     - Debra Brown
    , CFP®, Lethbridge Branch Manager
        dbrown@christiancu.ca
     

  2. Present your complaint to the CEO
     
    - John Veldkamp
    , Chief Executive Officer
       jveldkamp@christiancu.ca

If you have completed these steps and your complaint remains unresolved, please contact the Ombudsman for Banking Services and Investments (OBSI).

What is OBSI?

OBSI is the national independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.

OBSI looks into complaints about most banking and investment matters including: debit and credit cards; mortgages; stocks, mutual funds, income trusts, bonds and GICs; loans and credit; fraud; investment advice; unauthorized trading; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.

For more information about OBSI or to lodge a complaint, visit www.obsi.ca.


News & Events

Victoria Day Holiday Hours
Christian Credit Union will be closed Saturday, May 19, 2018 and Monday, May 21, 2018 for Victoria Day. Have a great weekend!...

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In the Community

Promise Keepers “All In” Conference
The Promise Keepers “All In” conference was held on Friday and Saturday, March 16-17. The event focuses on men’s leadership and featured a number of...

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Fraud Prevention

Black Book of Scams 2nd Edition
Scammers are sneaky and sly. They can target anyone, from youngsters to retirees. They can also target businesses. No one is immune to fraud. Our...

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