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We run a business. Sometimes we receive a cheque, drawn on a major bank, from someone at church. We just can’t figure that out - why would someone from church NOT bank at the Christian Credit Union? It’s like...read more
John & Teena Vant Land Bridge Central Service & Towing Ltd.

OBSI

Ombudsman for Banking Services and Investments

 

If you have an unresolved complaint with Christian Credit Union, we encourage you to take the following action:

  1. Present your complaint to a Branch Manager

    - Jackie Rudyk,
    Edmonton Branch Manager 
       jrudyk@christiancu.ca

     - Debra Brown
    , CFP®, Lethbridge Branch Manager
        dbrown@christiancu.ca
     

  2. Present your complaint to the CEO
     
    - John Veldkamp
    , Chief Executive Officer
       jveldkamp@christiancu.ca

If you have completed these steps and your complaint remains unresolved, please contact the Ombudsman for Banking Services and Investments (OBSI).

What is OBSI?

OBSI is the national independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services.

OBSI looks into complaints about most banking and investment matters including: debit and credit cards; mortgages; stocks, mutual funds, income trusts, bonds and GICs; loans and credit; fraud; investment advice; unauthorized trading; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.

For more information about OBSI or to lodge a complaint, visit www.obsi.ca.


News & Events

New Credit Card Offering
Effective July 31, 2018, our credit union will be switching from CUETS Financial to a new credit card provider. Our new card offering will provide options to our members that...

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In the Community

School Field Trips
Students from several Christian schools recently visited the Edmonton branch to learn more about Christian Credit Union and how to use their money to God’s...

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Fraud Prevention

Interac Flash- Top 3 Myths Debunked
Myth 1 Fraudsters can use a transmitter to electronically pick pocket my personal...

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