Important Member Update: For more information on a recent cyber incident that may impact you, please read our bulletin.

Frequently Asked Questions

Cyber Security Incident

On June 8, 2022, a managed services provider that provides a range of information technology and related services to Christian Credit Union, notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.

On June 15, 2022, the service provider informed Christian Credit Union that the investigation had revealed that unknown individuals may have gained unauthorized access to some information hosted by the provider. Out of an abundance of caution, we launched an investigation into this incident. Following this investigation, we will evaluate how to implement additional security measures to further protect your information.

At present, there is no evidence that any personal information was misused as a result of this incident.

On June 8, 2022, a managed services provider that provides a range of information technology and related services to Christian Credit Union, notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.

On June 15, 2022, the service provider informed Christian Credit Union that the investigation had revealed that unknown individuals may have gained unauthorized access to some information hosted by the provider. Out of an abundance of caution, we launched an investigation into this incident. Following this investigation, we will evaluate how to implement additional security measures to further protect your information.

At present, there is no evidence that any personal information was misused as a result of this incident.

It was a cybersecurity incident.

On June 8, 2022, a managed services provider that provides a range of information technology and related services to Christian Credit Union, notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised.

On June 15, 2022, the service provider informed Christian Credit Union that the investigation had revealed that unknown individuals may have gained unauthorized access to some information hosted by the provider. Out of an abundance of caution, we launched an investigation into this incident. Following this investigation, we will evaluate how to implement additional security measures to further protect your information.

At present, there is no evidence that any personal information was misused as a result of this incident.

We immediately initiated an investigation. We have alerted law enforcement and have engaged leading cyber security experts to support the investigation and our response. At present, there is no evidence that any personal information was misused as a result of this incident.

We consider the risk to members low. However, we have notified affected individuals and provided further guidance on how to protect yourself and your information.

On June 8, 2022, a managed services provider that provides a range of information technology and related services to Christian Credit Union, notified us that they had experienced a cybersecurity incident. They confirmed that they took immediate action to block the incident to limit the impact on their clients and began investigating to assess what information may have been compromised. At that time, it was our understanding that Christian Credit Union had not been impacted.

On June 15, 2022, the service provider informed Christian Credit Union that the investigation had revealed that unknown individuals may have gained unauthorized access to some information hosted by the provider. Out of an abundance of caution, we launched an investigation into this incident. Following this investigation, we will evaluate how to implement additional security measures to further protect your information.

When we were informed that some of our information had been impacted, we launched an investigation into this incident. Following this investigation, we will evaluate how to implement additional security measures to further protect your information. We have alerted law enforcement and have engaged leading cyber security experts to support the investigation and our response.

To find out more information, please visit our website at www.christiancu.ca or for member enquiries, please contact privacy@christiancu.ca.

Yes. Notification has been provided to all relevant Privacy Commissioners. We have also alerted law enforcement.

Celero Solutions, a managed services provider that supports a range of information technology and related services to Christian Credit Union and other credit unions.

We cannot speak to the details of what has or has not happened at other credit unions.

The security of our members’ information is a top priority. Our investigation is ongoing, and it will encompass evaluation of security measures.

As a precautionary measure, we wanted to let you know that some of our employees’ and members’ personal information may have been accessed during the incident. For members, this may include names, and account numbers, and some also debit card number, or either SIN or birthday or both. For former and current employees, this may include name, contact and credit information, as well as for some SIN and salary information.  Please note that the impacted information categories may vary from member to member; please call us if you have specific questions about this.

Members don’t need to take any action at this time.  However, as a precautionary measure, we are providing those affected with complimentary identity theft and credit monitoring solutions free of charge for 24 months. If you would like to access this, please send an email, including your name and phone number to privacy@christiancu.ca.

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