Please be advised that there is currently an issue at some merchant locations as a result of a software update on their point-of-sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined at locations including Costco, Lowes, Superstore and certain Gas Pumps. Fixes are in the process of being deployed by these merchants.
Update February 19, 2020
It has been reported that PIN entries at gas pumps that accept payment cards could be rejecting for no apparent reason. We understand from Mastercard that these errors are random and are not limited to Christian Credit Union debit card or credit card products. This error is being experienced across multiple card issuers in Canada. They are presently investigating, identifying the source and resolution to this problem.
If you experience an issue with your debit card or credit card you could:
- Try the tap function of your MEMBER CARD® debit card for transactions under $100.
- Try the tap function of your Christian Credit Union credit card for transactions under $150.
- Go into the gas station kiosk/convenience store and “pre-authorize” or pay in advance for your gas.
We recommend members have cash on hand as a back-up until this issue is resolved. Christian Credit Union debit cards can still be used as normal for ATM withdrawals. Use the Ding Free® app to find your nearest free-to-use ATM.Ding
We appreciate your understanding and apologize for any inconvenience this may cause.