Edmonton branch re-opened for walk-in traffic!
Posted: August 25, 2020
We are pleased to report to you that our Edmonton office has re-opened for walk-in traffic. We are thankful to God for his provision and protection.
Since our previous email to you, we had a professional cleaner thoroughly clean the Edmonton office and all of the returning staff have been tested for COVID-19 and have received negative results. We have a few staff members that are still waiting for the results of their tests and they will not return to the office until they receive a negative test result. Our one staff member who tested positive for COVID-19 which led to the closure of the Edmonton office is recovering well with no serious side effects.
We thank you for all of the understanding and support that we received from our members as they patiently dealt with the closure of our Edmonton office. We do our best to find ways to support even when one of our services is not available. I am thankful to have such a great team that truly cares for our members.
Providing our members with a safe and supportive environment where they can access all of the financial services they need remains our top priority.
Thanks for choosing Christian Credit Union!
Chief Executive Officer
Edmonton Branch Temporarily Closed to Walk-in Traffic
Posted: August 17, 2020
The health of our members and employees remains a top priority.
An employee in our Edmonton branch has tested positive for COVID-19. This employee was not member-facing and worked their last shift on Wednesday, August 12 from 9:30 am to 4:30pm. We are following the recommendations from Alberta Health Services which include cleaning, isolating, and testing. Our Edmonton branch is closed to walk-in traffic until further notice.
We are here to serve you from 9:30am to 4:30pm, Monday to Friday. If you need assistance, please call 1.877.426.0506. Bank with us online, with our mobile app, or use the following services:
With Deposit Anywhere™, you can quickly and securely deposit cheques with your smartphone or tablet, from anywhere, day or night.
Here’s how it works:
- Download the Christian Credit Union app and open it.
- Select your account and enter the amount
- Snap a photo of the front and back of your cheque
- Confirm the details and tap “submit”. That’s it.
Download the Christian Credit Union App.
Ding Fee ATMs
From BC to Newfoundland, credit union members have access to over 1,800 surcharge-free ATMs. Added up, that’s a bigger ATM network than most banks.
Download the app or visit www.ding-free.ca.
Deposit Drop Box
The Deposit Drop Box is available 24/7 and you can use it to deposit cash and cheques, as well as transfer slips, signed documents and information for our Advisors.
Please note that our Edmonton Branch is currently closed to walk-in traffic and your deposit may not be processed for two weeks.
- Place your deposit in any sealed envelope
- First and last name
- Account number
- Phone number
Canada Emergency Student Benefit
Posted: May 25, 2020
If you’re a student or recent graduate unable to work or find employment due to COVID-19 or your income has been $1,000 or less, you may be eligible for the Canada Emergency Student Benefit (CESB). If you are able to work, you must be actively looking for a job to be eligible to receive the benefit.
The CESB will provide $1,250 every four weeks for eligible students or $2,000 every four weeks for eligible students with disabilities or those with children or other dependents.
Applications now open!
Find out how to apply:
Frequently Asked Questions
Financial Relief Programs
Posted: May 22, 2020
We know that the measures taken to prevent the spread of COVID-19 will have a significant impact on many of our members. Learn more about COVID-19 Financial Relief Programs that are available from the federal and provincial governments.
Financial Relief Programs
If you have any questions, we are here to help.
To Our Valued Members
Posted: April 23, 2020
By the time you read this article, Christians all around the world will have celebrated Good Friday and Easter Sunday but I suspect that this year’s celebrations were different for most of us than ever before. We are only a few months into 2020 and most of us have experienced more change in our daily lives and routines than we could have imagined. Many of us have participated in Good Friday and Easter Sunday services via the internet, some of us are working from home, and most of us are using technology in new ways - perhaps to buy groceries or communicate with our friends and family. Change is happening all around us and often by the hour. It is challenging to keep up with everything we are faced with but Christian Credit Union is here to walk this journey with you, to listen, and to determine how we can meet your banking and financial services needs.
As I reflect on the many challenges and changes that we are all facing during this time I am comforted and encouraged by the fact that our God is unchanging. Everything around us may change, but God remains the same throughout eternity. In Hebrews 13:8 His word says: “Jesus Christ is the same yesterday and today and forever.”
What an amazing feeling of safety knowing that we serve a God who is the same yesterday, today and forever. I feel honored and humbled to be part of a team that provides our members with sound biblical financial advice while finding new and innovative solutions to your banking needs. We have an incredibly hard-working team who is also adapting and finding new ways on how we serve you, our members. Some team members are working from home, some are learning new skills and others are working on new projects. However, what hasn’t changed is our commitment to our mission of encouraging people to be good stewards of the financial resources God has given them. Our team is more committed than ever to provide you with an excellent member experience that may include the use of technology you are unfamiliar with and they may suggest financial solutions you are not aware of. How you do your banking and interact with us may be changing but our values and desire to continue building strong relationships with our members and community is not changing.
We are living in unprecedented times where much of the familiar has become unfamiliar. However, let’s not get discouraged but rather let’s look to Jesus, the One who is the same yesterday, today and forever. In Mark 10:45 His word says: “For even the Son of Man came not to be served but to serve, and to give his life as a ransom for many.” This picture is so powerful and fitting during this Easter season and it reminds us to serve one another rather than to be served. Today, remember that Jesus is your rock. In a world of constant change, we can count on Him. May you and your family be blessed as you adapt to the changes you are faced with and may your faith in Him be the one thing that never changes.
Director, Member Experience
Tips for Working Remotely
Posted: April 22, 2020
Learn how get the most out of your work day, be connected to people, and stay healthy while working from home.
Set a schedule/keep a routine.
Even though you’re not going into the office, stick to a routine. Start working at the same time every day. Get showered and get dressed.
Create a dedicated workspace.
To be most effective in your remote work, find a space where you can set yourself up to work comfortably and effectively. The couch looks tempting but likely isn’t a good long term solution.
You are working remotely, and so is your child! Schedule priorities and accept that your work day may look a little different.
If your child is also home, it can be hard to manage both your workload and ensure they are also meeting their school or other requirements. There is no perfect scenario, so do your best to manage all your priorities. You may need to modify your work schedule to work around your child’s schedule. That may mean working in the evening when you typically don’t, or starting earlier in the day. Try your best to figure out a schedule that allows you to best manage these competing priorities.
Step away from your desk. Give your body/mind a break.
When we work from home, we have a tendency to stay seated. Don’t forget to stand up, stretch, make sure you look out the window and breathe!
Get fresh air/eat well/sleep.
There is plenty of research that shows a brisk walk is good for your body and for your mind. Get moving to get those endorphins flowing. They are really effective at making you feel less stressed. Good nutrition and rest are also important. Drink water, eat healthy and try to get as much sleep as possible.
Know that anxiety about working remotely is normal.
It’s perfectly normal to feel anxiety about not being in the office. It’s a change for many people. Do your best to remember this situation is not forever. If you are feeling anxious, your workplace provides an employee assistance program for all employees to access. Contact your human resources representative for more details. There are also some excellent free apps available such as: Breathe2Relax and Headspace that provide methods to help you cope.
Stay connected to people.
Isolation can be a reality of working remotely. Make sure you find ways to engage with others. Schedule opportunities to connect through FaceTime, Skype or a good old fashioned phone call.
Keep the news off.
The news is changing all the time and it’s tempting to keep checking it. Be careful it doesn’t consume you. Think about scheduled times to take a break to see what is going on.
Up your Wi-Fi.
There will be increased internet use while you and others are working from home - consider boosting your Wi-Fi to support this.
Go easy on yourself and others.
This is new territory for everyone. Do your best to be good to yourself and to others! We all need to work through this together!
Update from John Veldkamp, CEO of Christian Credit Union
Posted: April 1, 2020
It is April 1st but I am sorry to report that all of the changes we experienced in March were not part of some elaborate April Fool’s joke. Our current reality is that none of our comfortable routines are the same and there is a lot of uncertainty about how long this will continue and what will be the impact on us and on our economy. These days we frequently hear words and phrases such as “crisis”, “pandemic”, “state of emergency” and “stay safe”. All of this contributes to feelings of fear and anxiety.
These feelings of fear and anxiety are just as real for Christians as for anyone else. Although the Bible says many times “do not fear”, we are human and we feel fear despite what Isaiah 41:10 says:
So do not fear, for I am with you;
Do not be dismayed for I am your God.
I will strengthen you and help you;
I will uphold you with my righteous right hand.
It is hard to trust our invisible God when we are facing the real fears of layoffs, not being able to see ailing loved ones and not knowing what the future may hold. Nevertheless, we know that God’s word is true and completely reliable – even though so much of our world has changed, God does not change – and He says “I am with you” and “I will uphold you with my righteous right hand”.
One way we can see our invisible Father God is through the interactions we have with fellow believers in Christ. At Christian Credit Union we strive to be financial ambassadors for Christ by helping our members apply biblical values to the management of their finances. More detail on these biblical values can be found on our website.
In my letter of March 18th I made members aware of several ways we can support them at this time. This is not a change from how we have always worked with members who are experiencing financial difficulties, we will just be having a lot more conversations at this time. In those conversations we want to recommend what is best for our members. For this reason we are not automatically setting people up for loan deferrals. In some cases a loan deferral is necessary and available – we just want our members to understand that a loan deferral is not the best option in every circumstance and a loan deferral will result in paying more interest over the life of the loan.
When you talk to us, we will connect with you to truly understand how you are feeling. We will then take time to understand your particular situation and help you understand the options that are available. We will then provide you with advice on how the different options will impact you so that you can decide what is in your best interest. Finally, we will encourage you to remember that, even though He is invisible, God really is there for you to “strengthen you” and to “help you”.
I have an amazing team working with me at Christian Credit Union and they have all stepped up to make sure that our members are still being served. Thank you for choosing Christian Credit Union; it is a privilege to serve you!
John W. Veldkamp
A message from John Veldkamp, CEO of Christian Credit Union
Posted: March 18, 2020
In response to the information and guidance provided by our government leaders, Christian Credit Union is actively monitoring and managing impacts of COVID-19 on our members, team members and communities. It is very important that we all take this rapidly changing situation seriously and adopt the recommended precautions.
Today I want to personally update our members on how your Credit Union is responding to the COVID-19 pandemic and its economic impacts as it relates to our members and our Credit Union team members.
First and foremost, I want to be clear that we are not implementing these precautions out of a spirit of fear. We believe that the steps we are taking are a responsible approach to reduce the spread of COVID-19 that protect the well-being of our members. Throughout these challenging times I encourage you to put your hope and trust in our merciful God and Father who sent his Son, Jesus Christ, to die for our sins and who still upholds and governs this world today.
We provide a critical service for our members and we take this responsibility seriously. We are thankful that God has blessed us with many technological resources that allow us to serve our members while maintaining the necessary social distancing. We understand that some transactions cannot be completed using technology and as long as it is safe to do so we intend to continue to serve our members. We will not meet with members who have a cough or fever or who have travelled outside of Canada in the last 14 days.
We are working together with the Credit Union System and the Government of Alberta to maintain the availability and integrity of our financial services industry. As always, you can be confident in the unmatched security of the Alberta Credit Union 100% deposit guarantee backed by the Province of Alberta through the Credit Union Deposit Guarantee Corporation, which means both the money you deposit and the interest you earn is safe and secure — up to any dollar amount.
We know that the measures taken to prevent the spread of COVID-19 will have a significant impact on many of our members. To assist members who are experiencing financial hardship and who meet our internal guidelines we are offering the following:
- Consumer mortgage payments can be deferred up to six (6) months;
- Hi-Ratio Consumer Mortgages with Genworth Canada may be eligible for the Homeowner Assistance Program (HOAP) to receive up to six (6) months of relief;
- Consumers can access short term loans at reasonable rates with reduced qualification criteria through our Fast Track Personal Loan Program. As part of this program members will be able to waive making payments or make interest only payments for up to six (6) months.
- Charitable Organizations can apply to have their mortgage payments deferred for up to six (6) months.
- Non-charitable Businesses can apply to have their mortgage payments deferred for up to three (3) months.
- Businesses can access short term loans at reasonable rates with reduced qualification criteria through our SME Business Quick Loan Program. As part of this program members will be able to waive making payments or make interest only payments for up to six (6) months.
We know you are looking for financial guidance and services right now. We are doing everything we can to provide support through our offices and our phone and email channels. Please bear with us as our employees deal with school closures and self-isolation which has led us to reduce our branch hours to 9:30 AM to 4:30 PM from Monday through Friday. We will be closed on Saturdays and Sundays.
At this time only a couple of our team members have had to self-isolate and we have the capability to allow many of our team members to work from home and provide the services you need if the situation changes. Keep in mind that our provincial telecommunications infrastructure is being stretched with so many people working or studying from home and this has impacted the responsiveness of our telephones and our internet. We appreciate your patience.
For team members who are required to self-isolate we have decided to continue paying all employees until the end of March at which time we will evaluate our next steps. The families of our team members are important to us and we don’t want team members to be worried about their income over the next two weeks while we all adjust.
We will continue to keep you informed through our website at www.christiancu.ca, our social media presence on Facebook, Instagram and LinkedIn and our email channels.
Our credit union was formed by Christians working together to support their communities and each other through challenging and uncertain times. Let’s continue to let the light of Jesus’ love shine as we support each other through this challenging time.
John W. Veldkamp
Chief Executive Officer
Christian Credit Union
Christian Credit Union and COVID-19 (Coronavirus)
Posted: March 13, 2020
As you may know, the World Health Organization has declared COVID-19 coronavirus a pandemic and is expecting further global spread. At this time, Christian Credit Union has not been impacted by COVID-19 and we have not had any employees show symptoms of the virus.
We encourage all of members to find their trust and hope in God as we work together as a society to stop the spread of this disease. We are taking precautionary measures to help reduce the potential impact of COVID-19 on our operations and our health system not out of a spirit of fear but as reasonable and prudent actions to ensure that our health system does not become overburdened.
These precautionary measures include:
- Implementing our pandemic illness policy and managing the issue as it relates to Christian Credit Union.
- Keeping our employees well informed and educated on hygiene practices.
- Actively monitoring employee absenteeism and travel, and requiring self-isolation where exposure to COVID-19 is possible.
You also play a role in helping us support our health system. Here’s what you can do to help reduce the potential spread of COVID-19:
- If you’re not feeling well or if you have recently travelled internationally, avoid coming into a branch for your banking needs.
- Make use of our online banking services or contact a branch at 1.877.426.0506.
- If you do visit a branch, please maintain good hygiene practices such as washing your hands regularly and covering your cough or sneeze.
For additional information on COVID-19 and advice for the public, please visit the World Health Organization or Alberta Health Services websites.