Posted: January 17, 2020
Christian Credit Union is proud to sponsor and attend the One Conference this weekend in Edmonton. One Conferences, growing out of what was formerly Break Forth Canada, serves the church of Canada by helping to unify, equip and empower Christians to confidently live out the mission of Jesus.
Come visit us in the exhibitor hall and play our plinko game!
To learn more, visit the One Conference website:
Service That Exceeds Member Expectations
Posted: September 15, 2020
By Pete Peters - Director, Member Experience
As I reflect on how 2020 has unfolded and anticipate what is yet to come, I am so thankful to God for His unchanging love and protection. It is now just over a year that I have been with the Christian Credit Union team and I have had the privilege of meeting so many great people along the way. Perhaps we have met and if we haven’t I would love the opportunity to do so. One of my goals in the first year was to spend quality time with my team, colleagues, our members, the Board and our community. I wanted to understand what everyone values and expects from Christian Credit Union and why they choose to bank with us.
A consistent message that I heard is that you appreciate the personal service, genuine relationships, and promotion of Christian values along with the competitive products and services. It is also important that we support the local Christian community by giving back to various organizations. For some members, Christian Credit Union was their first bank account - opened by their parents or through the school they attended. Others joined in recent years when the bond was expanded to serve the broader Christian community. Regardless of how and when you became a member, we are thankful for your support and commitment to building His kingdom.
The financial services industry is competitive and other banks and credit unions also want to provide exceptional service to our members and potential members. The products we offer are not unique to the marketplace. Christian Credit Union, however, is unique in its values and purpose for existing. Our Vision is “To be the recognized leader in applying Christian values to financial services.” As our mission states “We encourage people to be good stewards of the financial resources God has given to them," you might ask yourself “how do we do this?” The answer to that question is found in the Bible. The 5 biblical principles that we live by and encourage our members to follow are:
- Set long-term goals -Phil. 3:14
- Give generously -2 Cor. 8:1-15, Acts 20:35
- Avoid the use of debt -Prov. 22:7
- Maintain an emergency fund -Prov. 6:6-8
- Spend less than you earn -Prov. 10:4, Heb. 13:5
We strive to consistently live out our vision and mission statements with a service experience that exceeds member expectations. The question is, “how can we make sure that we deliver service that exceeds members’ expectations every time and at every available opportunity?” One of the answers to this question is service standards. In July, we rolled out new standards that our staff members will be striving to achieve and exceed.
Some of the reasons Christian Credit Union has introduced service standards are:
- We value every person as made in His image and serve you keeping in mind the fruit of the Spirit: Love, Joy, Peace, Patience, Kindness, Goodness, Faithfulness, Gentleness and Self-Control;
- Professional and personalized service overcomes certain disadvantages of the credit union and reduces the importance of the advantages held by competitors;
- To improve the member experience and professionalism at every available opportunity;
- We understand that each member and team member is a credit union’s most reliable and significant promoter;
- Member satisfaction facilitates loyalty, trust and repeated use of services while positive feedback and recommendations given to other people facilitate the flow of new members;
- Member experience feedback from others not only creates an impression about the credit union, it also affects their decision while making a choice between products and services of competing financial institutions;
- Costly marketing and sales activities lose their yield and potential once the member or potential member comes across negative feedback or has a negative experience himself/herself;
- By meeting and exceeding the service standards, team members not only improve the quality of member experience but also become an effective sales team.
We look forward to serving our members and the Christian community as we get closer to the fall and perhaps experience a new normal. We value your business and the relationships that have we have formed over the years and look forward to building upon those foundations. We are also excited to see what God has in store for Christian Credit Union as we put our trust in Him.
“The Lord bless you and keep you; the Lord make his face shine on you and be gracious to you; the Lord turn his face toward you and give you peace” - Numbers 6:24-26
FREE Drive-Thru Shred Event
Posted: August 19, 2020
Is it time to organize the filing cabinet? Check out our FREE Drive-Thru Shred Event at our Edmonton and Lethbridge branches on Friday, September 11 from 11 am to 2pm. Appropriate social distancing measures will be followed.
Bring the kids along for some awesome loot bags! Follow us on Instagram and you’ll be entered to win some great prizes!
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105.9 Shine FM Christmas Miracles
Posted: November 21, 2019
Christian Credit Union is proud to be a sponsor of 105.9 Shine FM’s Christmas Miracles in support of Ronald McDonald House Charities. Listen for our CEO, John Veldkamp on 105.9 Shine FM and AM 930 The Light. Tune in for our day of music on Wednesday, December 18 and enter to win a $100 term deposit!
Make miracles happen this Christmas! Visit Shine FM’s website to learn how your financial donation makes it possible for families to stay at Ronald McDonald House.
Visit 105.9 Shine FM
International Credit Union Day
Posted: October 17, 2019
International Credit Union (ICU) Day® celebrates the spirit of the global credit union movement. The day is recognized to reflect upon the credit union movement’s history, promote its achievements, recognize the hard work and share member experiences. International Credit Union (ICU) Day® has been celebrated on the third Thursday of October since 1948.
Visit a branch today for FREE coffee and goodies. Join your global credit union family as we celebrate the 71st anniversary of ICU Day®!
DISRUPT 2.0 CANCELLED
Posted: September 19, 2019
Due to unforeseen circumstances, Disrupt 2.0 has been cancelled.
We will consider the possibility of a future event at a later date. Our apologies for the disappointment.
Collabria Fall Spend Campaign
Posted: September 16, 2019
From groceries to back-to-school supplies, everyday fall purchases1 could get you 100,000 reward points. Simply spend a minimum of $1,000 on your Collabria® credit card between September 1 and October 31, 2019, and you’ll automatically be entered to win* 1 of 10 Grand prizes of 100,000 reward points2, plus a Secondary prize of 10,000 reward points3 in the Fall Contest. It’s easy to fall for the season!
If you haven’t signed up for a new Christian Credit Union Mastercard or Visa, call us or check out our complete range of personal and business credit cards!
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* Sponsor is Collabria Financial Services Inc. The Fall Contest starts on September 1, 2019 at 9:00:01 a.m. Eastern Time (“ET”) and ends at 11:59:59 p.m. ET on October 31, 2019 (the “Contest Period”). Contest is open to individuals who are legal residents of Canada excluding Quebec and who have reached the age of majority in their province/territory of residence at the time of entry. No purchase necessary. Spend a minimum of $1000 on your Collabria consumer rewards credit card between September 1 and October 31, 2019 and automatically be entered into a draw for a chance to win 1 of 10 Grand prizes of 100,000 bonus rewards points and one Secondary prize of 10,000 bonus reward points (one Secondary prize per each participating credit union). All winners will be selected by random draw and must correctly answer a mathematical skill-testing question. All Collabria Mastercard and Visa consumer reward card account holders from participating credit unions who spend $1000 or more in eligible purchases during the campaign period will automatically receive one (1) entry for all prizes offered. Grand prize winners are not eligible to the draw of Secondary prizes. Contest applicable to Cash Back, Centra Gold, FlexRate, World, Infinite, Travel Rewards Gold and US Dollar card products only. Student, Classic and Business card products are not eligible. Qualifying transactions for this contest must be posted to your account between September 1 and October 31, 2019. Cash advances and balance transfers are not eligible for reward points and do not count as qualifying purchases for the bonus points contest. Each account must remain open, in good standing and not become delinquent to be included in the contest. For full contest rules and regulations, including no purchase entry details visit www.collabriacardfallcontest.ca
¹Transactions must be qualified reward point purchases according to the Rewards Program Terms and Conditions.
²10 Grand prizes are shared among 165 participating credit unions.
³There will be 165 Secondary prizes, one prize per each participating credit union.
®Collabria trademark is Collabria Financial Services’ property.
® The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa. Trademark of Visa Int., used under license.
Collabria is an independent entity from your credit union with no ownership interest in the other. If you choose to obtain Collabria credit card services through a referral from your credit union, it will receive compensation from Collabria.
Apologies for Inconvenience
Posted: September 9, 2019
On Sunday, September 8, 2019, our debit, ATM, Point of Sale and mobile services were unavailable from approximately 7:00 AM to 3:00 PM. This was because of a power outage at our service provider. We apologize to all of our members for this inconvenience. We are working with our service provider to put measures in place to prevent or minimize anything similar from happening again.
If you have any questions regarding this issue, you can contact one of our branches or you can speak with Pete Peters, our Director of Member Experience at firstname.lastname@example.org or 780.784.3160.
Thank you for your patience.
Posted: July 22, 2019
Friday, Aug. 23
11am to 2pm
Saturday, Sept. 7
8:30am to 11am
- Paper shredding
- Food and refreshments
- Activities and prizes
Guests are welcome!
Mastercard Priceless Experience Campaign
Posted: May 21, 2019
Experience seven days and six nights of absolute magic in Bangkok
Simply use your Christian Credit Union Collabria® Mastercard® credit card to pay for everyday purchases between May 15 and August 15, 2019. Every eligible transaction of $5 or more enters you to win a Priceless® Bangkok Experience.*
Your never-to-be-forgotten adventure includes business class travel and luxury accommodations for two, awe-inspiring tours and several unique dining experiences.
Plus, there are 5 monthly prizes of $500 Mastercard Prepaid cards (15 total) to be won.*
Need a new credit card?
Check out our complete range of Mastercard and Visa personal and business credit cards.
Official Contest Rules:
*NO PURCHASE NECESSARY. Contest sponsor is Collabria Financial Services Inc. Contest starts on May 15, 2019 at 9:00:01 a.m. Eastern Time (“ET”) and ends at 11:59:59 p.m. ET on August 15, 2019 (the “Contest Period”). Open to individuals who are legal residents of Canada excluding Quebec and who have reached the age of majority in their province/territory of residence at the time of entry. To enter, primary Collabria Mastercard consumer account holders will automatically receive one (1) entry for each purchase of $5 CDN or more made on their consumer Collabria Mastercard credit card account during the Contest Period. Cash advances and balance transfers are not eligible purchases. For automatic entry, accounts must be in good standing and not become delinquent. Business cards are not eligible. One (1) Grand Prize and fifteen (15) Secondary Prizes are available to be awarded. The Grand Prize consists of a trip for the winner and a guest to Bangkok, Thailand as part of a group tour package. Grand Prize includes roundtrip business class airfare, six (6) nights hotel accommodation, four (4) breakfasts and three (3) dinners for two with group, welcome reception, two days at leisure, a private cooking class for the group tour, private Bangkok and historical site tours for the group, a traditional Thai massage for two (2), $1,250 USD Mastercard prepaid card and destinationairport transfers. Approximate retail value of the Grand Prize is $30,000 CDN, based on a Toronto departure. Trip travel dates are at the discretion of Mastercard Canada ULC (the “Prize Supplier”) and are subject to change. Itinerary and program elements are at the discretion of the Prize Supplier and are subject to change. Secondary Prizes each consist of one (1) $500 CDN Mastercard prepaid card. There will be fifteen (15) selected Secondary Prize winners. Five (5) winners will be selected for entries received during each of the following periods: May 15–June 15, June 16–July 15, and July 16 – August 15. All winners will be selected by random draw and must correctly answer a mathematical skill-testing question. Visit bangkokexperiencecontest.ca for full contest rules and regulations, including no purchase entry details.
®Collabria trademark is Collabria Financial Services’ property.
Mastercard and Priceless are registered trademarks, and the circles design is a trademark, of Mastercard International Incorporated. ©2019 Mastercard. All rights reserved.
Posted: March 27, 2019
Valeyo Learning Grant
Apply for a $1,000 Learning Grant to support you in your post-secondary studies.
The program runs between February 18-April 19, 2019 and is open to any student who is a member of a participating credit union. Review the information below and apply today.
Valeyo is a proud supporter of Canadian Credit Unions. An important part of our community and yours.
Board of Director Nominees
Posted: March 8, 2019
The following Board nominees will be declared elected by acclamation at our AGM in March 2019.
Henry Bosch is an operations and cybersecurity manager at EPCOR, where he has been employed for one year. Prior to that he was with Alberta Blue Cross for 13 years.
Henry and his wife Laura have three children. They attend St. Albert Canadian Reformed Church where Henry serves as a sound technician. He also volunteers as a Systems Administrator at Parkland Immanuel Christian School and is finishing a management degree at NAIT.
Henry has been a Christian Credit Union member since 1982. He would like to help us achieve our vision and become a recognized leader in applying Christian values to financial services. He has completed a 2-year term (one year as President) on the Board and has agreed to serve for another 3-year term.
John is the Executive Director for the Association of Independent Schools and Colleges in Alberta. AISCA creates a positive social, fiscal and political environment in which independent schools are free to maintain their identity as they serve the public interest. John and his wife Dana reside in Edmonton, and are members of the Immanuel Canadian Reformed Church. They have been blessed with 6 children, aged 4-16. In addition to serving on the Christian Credit Union Board of Directors, John also serves on the board of Word & Deed Canada, and as an elder in his local congregation.
John would like to help people exercise good stewardship of the financial resources God has given to them. He has completed a 3-year term on the Board and has agreed to serve for another 3-year term.
Promise Keepers “All In” Conference
Posted: March 21, 2018
The Promise Keepers “All In” conference was held on Friday and Saturday, March 16-17. The event focuses on men’s leadership and featured a number of Christian speakers, live music and the opportunity to network. Christian Credit Union sponsored the event and hosted a booth at the trade show. We met a lot of new people, had some great conversations and generated a lot of interest in our Credit Union.
NADC Day of Encouragement
Posted: January 19, 2018
The DOE provides an opportunity for encouragement, inspiration, education and skill development for ministry leaders and people of the Christian Reformed Church. It exists to bring people together so we can network and join God in transforming our communities.
This year’s event was held on Saturday November 4, at The King’s University and featured Steve Timmermans who spoke about “Seeking a Shalom Lifestyle.” There were a number of presentations to choose from and several organizations who offered their goods and services during the breaks. Christian Credit Union sponsored the event and provided promotional items for all attendees.