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The staff are wonderful to deal with, always happy to help you out. They made me feel like family, not just a person. Justine went above and beyond to help me out. When she was taking care of my son’s...read more
Michelle BrittonSatisfied Member

Fraud Prevention

Credit Card Telephone Scam

February 26, 2010

A telephone scam is currently circulating in Canada. The scam involves an individual calling unsuspecting victims claiming to be a fraud investigator for MasterCard® or Visa®.

The individual will proceed to:

  • State that your account has been flagged for unusual activity and will ask you if you’ve made a purchase in a distant region for a specific amount (amount
  • will vary).
  • Offer to refund the amount.
  • Request your 3 digit security code found on the back of your card and possibly ask for other confidential information.
  • Upon receipt of information, the fraudster goes on an internet spending spree with your account number and security code.

If you receive unsolicited telephone calls from any individuals who are trying to act in an official capacity, do not give them any personal information. Obtain the caller’s name and phone number and contact your Visa® or MasterCard® provider directly to verify the identity of the individual.


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