MemberDirect® Strong Password

On July 2, 2019 the login requirements for internet and mobile banking will change.

Your new Personal Access Code (PAC) will require a minimum of 1 uppercase letter, 1 lowercase letter, and 1 number. Check updates on the internet banking or mobile app login screen for more information.

Frequently Asked Questions
Where can I change my PAC? PACs can be changed in MemberDirect® via desktop or mobile app. PACs cannot be changed via Mobile Web.
What are the requirements for a new Strong PAC? Strong PAC must be a combination of 8-30 alpha and numeric values and must contain at least one upper case alpha, one lower case alpha and one numeric value. Special characters are optional.
What special characters can be used in a Strong PAC? The only acceptable characters are: @ # $ - | !
Will a Strong PAC expire? Yes. You must change your PAC every 365 days minimum.
Will I receive a warning message in MemberDirect® prior to my PAC expiring? No. Upon PAC expiry, you will be prompted to change your PAC.
Can I reuse a previously used MemberDirect® Password? No. The last 10 passwords can not be reused.

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