Personal Financial Management FAQ
Is my banking and personal information safe?
Keeping your financial information safe and secure is very important to us. Our online services offer you the best security currently available in a commercial environment so that your personal and financial information is protected. For more information, please visit our online security guarantee.
Is there any cost for this service?
No. This is a free service to help you track your spending and feel more confident about the financial decisions you make.
Are my past transactions already categorized?
Yes. We’ve automatically categorized your past five months of transactions, and created a default budget based on those transactions, so you can start tracking your spending right away. You can also change the names of those categories and create sub-categories to suit your needs.
Can I still do online banking?
Absolutely. You can still do all of your online banking activities whether you’re online, in-branch or mobile.
How is this different from Mint.com?
Mint.com is not a financial institution. It is a third party software provider that acts as an aggregator of customers’ banking information. It does not allow users to perform any online banking activities, such as pay bills or transfer money. Our
new online banking platform offers easy-to-use tools to help you see your full financial picture, all within a banking website you know and trust.
What if I don’t want to use the new features?
You can minimize the view of the budget and spending features, which makes the format look similar to what you have used in the past. When you use the same device to log in to your online banking, your preference of hiding the
new interface will be remembered.
Will I be able to link my banking information from accounts in another country?
You can link your accounts from other participating financial institutions across Canada or the United States.
Are the budgeting and spending tools included in mobile platforms?
Yes. Our Mobile Web and Mobile App will include the ability to view (not manage) spending, budgets and categories for accounts held with us and through other financial institutions.
Why should I use your financial management tools?
There are a few great reasons why you will want to use our financial management tools:
- Your every financial transaction is in a place you already trust
- Create budgets you can track and change as life happens
- See your expenses by categories that make sense to you
- Get the big picture of how you spend, save and live
- Check your mobile device when you are on the go
Will staff be able to see my banking information at other financial institutions?
Can I link my investment portfolios and credit cards?
Yes. Note that for each account you link, you will be asked to consent before the link can be created.
We are ready to assist you with your banking needs