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Do you feel called to contribute to the building of Christ’s Kingdom work through the execution of the Vision and Mission of Christian Credit Union? We are a financial services organization that encourages biblical stewardship, offers modern banking technology and a comprehensive range of financial services solutions with service and advice from experts. We are principled and benefit our members with low fees, great rates and profit sharing while supporting Christian organizations and providing resources to make a difference in the world.
We are seeking a Systems Support Analyst who is passionate about providing day-to-day support to system users and contributing to projects impacting the Credit Union’s banking applications, ancillary systems, products and services. Ideally, the successful candidate will work at our Edmonton location, but applicants who are interested in working in our Lethbridge or Calgary locations will also be considered.
What are some key responsibilities?
- Provides user support for all aspects of computerized systems by training users on system applications; troubleshooting basic problems related to hardware, software, and ancillary equipment including coordinating delivery, installation, and set up of workstations.
- Monitors and maintains the Credit Union’s website design and social media platforms to maximize ease of member access to key information and promotional campaigns.
- Updates and maintains user documentation for all software applications; develops new user documentation as required for new applications.
- Participates in business improvement modeling sessions and provides feedback on practical applications and impacts.
- Contributes to the implementation and future enhancements to technology solutions that optimize member journey processes within the organization.
- Reviews, tests and executes system enhancements and communicates changes in operational business rules and procedures for all delivery channels. Ensures training plans and procedures are aligned with project/business objectives.
- Provides technical support to assist team members in utilizing existing systems efficiently and supports error resolution in operations systems, banking system, and system updates.
- Supports the testing and implementation of new software, systems and upgrades as directed by the Chief Operations Officer.
What skills and attributes does a Systems Support Analyst need to have?
- Demonstrates exemplary Christian character including a desire to promote biblical financial stewardship.
- Possesses Christian Credit Union’s core values of humble, hungry and people smart.
- Solutions oriented with strong analytical and critical thinking skills and high attention to detail.
- Demonstrates the ability to translate complex IT technical concepts and processes into clear, accessible language for end users.
Qualifications and Requirements:
- Post secondary education in business administration or information technology. Formal training and/or experience in information (computer) system basics is an asset.
- 1-3 years of banking experience; a strong working knowledge of Credit Union’s banking applications, ancillary applications, products and services is an asset.
- 1-3 years database management including navigating and executing queries.
- 1-2 years experience with Salesforce software; experience as Salesforce administrator is an asset.
The Compensation
A competitive salary range of $54,000 - $67,500 per annum commensurate with experience along with benefits package, deposit and loan program and education programs are all reasons to consider Christian Credit Union for your career.
Closing Date: September 30, 2025. We encourage all interested to apply.
To indicate your interest in the position, please submit your resume and cover letter to:
Attention: Leanne Zukowski, HR Administrator
Christian Credit Union
13504 -142 St NW
Edmonton, AB T5L 4Z2
We thank all applicants for their interest. Only those under consideration for the position will be contacted. Christian Credit Union is committed to providing accommodations for people with disabilities. If you require accommodation during the application process or selection process, please advise in your cover letter.