1. Install the latest version of the mobile banking app starting on October 15, 2025.
2. The first time you sign in after the update, you will be required to enroll in MFA. A prompt will show up on your login screen.
3. You will be able to choose from four convenient MFA methods:
   1. Push Notification: Sends a prompt to the member's mobile device, allowing them to approve or deny the login attempt with a single tap.
   2. Text Authentication: Sends a one-time-password to the member's mobile device by text message, which the member then enters manually in the login process
   3. Voice Call: Delivers a spoken one-time-password to the member's phone by phone call, which the member then enters manually in the login process.
   4. Web Authentication: Uses a secure key or device-based biometrics, such as finger print or facial recognition for login.
4. Follow the prompts on the screen depending on which method was chosen.
5. Select if you would like your device to become registered (trusted) to simplify future login processes.

Our team is here to assist you every step of the way. Email memberservice@christiancu.ca or call 1-877-426-0506 for support.

MFA provides an extra step during sign-in to help safeguard your account from unauthorized access while keeping your experience simple and secure. This is part of our commitment to protecting your financial information.