The Lethbridge branch will be temporarily closed over the lunch hour from 11:30am – 12:30pm from January 17 – January 28. Learn More

Frequently Asked Questions

Signing In

When you sign in for the first time, you will use your 19-digit debit card number and either your personal access code (existing users) or your birthdate (new users). After creating a unique user name and password in the new digital banking system, you will use those to sign in from then on.

Maximum 35 alphanumeric characters (A to Z, a to z, 0 to 9, and special characters) and your username cannot be your PAN (19-digit debit card number).

Tips:

  • Your user name can be up to a maximum of 35 alphanumeric characters
  • Avoid using only your name 
  • You can use your email address
  • Special characters are optional. Acceptable special characters are: - _ . , @
  • If you try a username and it isn't accepted, someone else already has that username
  • At least 10 characters minimum and up to 35 characters maximum
  • At least one upper case letter
  • At least one lower case letter
  • At least one number
  • Special characters are optional. All special characters are acceptable.

No, once you’ve chosen a username, you won’t be able to change it.

If you forgot your username, please contact us and we will assist with recovering it.

In online banking go to My Christian CU , under Settings, click Password and follow the instructions.

In the mobile app, navigate to the menu “≡”, select Settings then tap Password and follow the instructions.

You must have a valid mobile phone number or email address on file to complete this action.

Click the Forgot Password? link located on the online banking or mobile banking app sign in page and follow these instructions:

  1. From the login screen, click Forgot Password
  2. Enter your username
  3. Enter your email or phone number
  4. Follow the instructions that were emailed or texted to you

You must have a valid email address or mobile phone number on file to complete this action.




Please contact us to reset your password. We will unlock your account and provide you with a temporary password which you will be required to change.


Both fingerprint and facial recognition will be available on the new mobile platform, if your mobile device supports it.

Enabling Touch ID for mobile banking will grant access and full mobile banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.

Yes, you always have the option to sign in with your username or 16-digit debit card number and password. Just tap “Cancel” when the app asks for your fingerprint.

We recommend that you enter the information manually to reduce the chances of accidentally pasting the incorrect information or selecting additional characters or spaces.

Yes. Password managers can be used with Christian CU’s new digital banking experience.

Mobile App

The Christian CU mobile app is available from the Apple App Store or the Google Play store.

Note: The Christian CU mobile icon app looks like this:

The Christian CU mobile app is currently unavailable for a tablet. When using a tablet like an Apple iPad or Samsung Galaxy Tab, please access digital banking with a supported browser like Apple Safari, Google Chrome, Mozilla Firefox, or Microsoft Edge. The Christian CU website is responsive and will adjust to the size of your tablet’s screen to provide the best user experience. A new version of the mobile app that is optimized for your tablet is currently being developed.

Please note: Mobile cheque deposit is currently unavailable for a tablet.

Two-Factor Authentication

One-time security codes provide an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your  email address when you perform certain activities.  The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

  • Register for online banking
  • First time you sign in to online banking
  • Add a new bill vendor
  • Update contact information
  • Change or reset your password
  • Transfer funds to other members
  • Add an Interac e-Transfer® recipient

First, check your spam or junk folder. If you don’t find it there, click resend the code on your confirmation screen to try it again.

If you have a mobile phone number on file with us the verification code will automatically send the code to your mobile phone number. If you choose to have the code sent to your email address, you will receive a second code. The second code sent is the one that you should use.

Alerts

Registering for alerts is quick and easy because you can simply select your mobile phone number or email address to receive your alerts. Check out the tutorial which walks you step-by-step through how to set them up.

Instructions:

  1. Login to digital banking on your device
  2. Navigate to My Christian CU > Alerts or Menu > Alerts on the mobile app
  3. Click/tap Security or Account
  4. Select the notification types
  5. Turn on/off the types of notifications you would like to receive (text message, email, push notification).
  6. Click/tap Save
  7. You can choose to receive alerts using all, or a combination of one notification type (text, email, and/or push notification). However, there are 3 mandatory security alerts that are received by email and cannot be turned off.
  8. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.

Shortcuts

Yes. You can set up shortcuts through the widget function on your mobile device by navigating to the menu "=", choosing Settings and tapping on Widgets. There you will be able to add up to three accounts you’d like to view. If you’re sharing this device, we recommend you turn off this option.

Did you know? You can also add some of your favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

Favourites

You can create favourite transactions to make re-occurring transfers and payments easier. To do this, simply click the favourites icon after completing a transaction.

You can delete, rename or add a photo to your favourite transactions.

In online banking, select Accounts, under Accounts click Favourite transactions. You can also click the heart icon located at the top right corner on your main online banking page.

In mobile banking, navigate to your menu “≡”, select Accounts  and tap Favourite transactions. You can also view your favourites on your main mobile app page after you’ve signed in.

  • Transfers between your accounts (immediate, recurring, scheduled)
  • Member-to-member transfers (immediate, recurring, scheduled)
  • Transfers to loans (immediate, recurring, scheduled)
  • Bill payments (recurring)
  • Transfers to TFSA and RRSP savings accounts (immediate, recurring, scheduled)
  • Interac e-Transfers® (send or request money)

Bill Payments

Yes. This is already available through online banking but now you’ll be able to do it through our mobile banking app as well.



Personal Banking:

Bill payments made approximately after 10:30pm may be processed the following business day by 10:30pm. You can view and/or delete your bill payments in your list of Scheduled Payments until the time payments are processed.  Allow additional day(s) for holidays and long weekends. Business days are considered to be from Monday to Friday.

Please note that vendor settlement times vary. To ensure your bill payments are received before the due date, submit your bill payment at least 3 business days prior to the due date.

Business Banking:

Bill payments approved by the relevant signer(s) approximately after 10:30pm may be processed the following business day by 10:30pm. You can view and/or delete your bill payments in your list of Scheduled Payments until the time payments are processed. Allow additional day(s) for holidays and long weekends. Business days are considered to be from Monday to Friday.

Please note that vendor settlement times vary. To ensure your bill payments are received before the due date, submit your bill payment at least 3 business days prior to the due date.

Transfers

Setting up a transfer to another Christian CU member is easy. All you need is the other member’s 12-digit account number and either your valid email address or mobile phone number on file to process the transfer.

Tip: Make your member-to-member transfer a favourite transaction. This way you won’t need to remember their 12-digit account number every time you want to transfer money to them.

Interac e-Transfers®

Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer was initiated.

Follow the steps below to resend an Interac e-Transfer notification:

  1. Sign in to Christian CU’s digital banking
  2. If you’re using online banking click Transfers & payments, under Interac e-Transfer select History. If you’re using the mobile banking app, navigate to your menu “=”, select Interac e-Transfers and tap History
  3. Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Re-notify button or bell icon 
  4. You will receive a pop up “Did you want to re-notify the recipient of the requested transfer?” click Re-notify

Contact the sender and ask them for the answer. You can also have them resend the Interac e-Transfer with an answer you both know.

e-Statements

You can view your eStatements for the past seven years.

Business Services

  1. For the best experience, we recommend that if you have a personal account with us you onboard yourself (the signer) before you onboard your business.
    • The first time you log on, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters. Special characters are optional and acceptable characters include: - _ . , @
    • Your username cannot be changed once submitted, so choose something you can remember.
    • As part of our enhanced security, you’ll be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or mobile phone you input must be the one that matches our records.

      *Not sure what contact information we have on record or having issues at this point in logging in? Contact us at 1.877.426.0506 to update your information.

  2. When you onboard your business, you will be asked to create a new username. If you have a personal account with us, choose a different username than you did for your personal account.
    • When asked to provide the date of birth and email or cell phone number for verification, use your personal information along with your business’ debit card (PAN) number.

      *Do not use your debit card number as your username.

  3. If you would like to connect (consolidate) your personal and business accounts into one digital banking profile, sign into your business account and choose ‘Business Services’ on the top navigation.
    • You will then be asked to input the username and password for your personal account.
    • Once this is complete, you will need to sign-out and sign back-in to see the consolidation.
    • This step can only be completed once you have onboarded both your personal and business accounts.
  • Once you’ve onboarded, you’ll need to set-up your Interac e-Transfer profile. Go to the menu and select Transfers & Payments. Under Interac e-Transfer select Profile Settings and update your information.

    *You will be unable to send or receive e-Transfers until your Interac e-Transfer profile has been set-up.
  • If you have had Interac e-Transfers sent to you over the weekend, you will need to select Christian Credit Union as your financial institution to be able to accept the transfer.
  • To add e-Transfer contacts, go to Transfers & Payments and under Interac e-Transfer you’ll see Manage Contacts where you can add recipients.
  • Did you know that setting up Autodeposit for your e-Transfers reduces the risk of fraud? With Autodeposit, transfers are directly deposited into the bank account of your choosing so there is no chance for fraudsters to intercept the Interac e-Transfer if they gain access to your email account. To set-up Autodeposit go to Transfers & Payments and select Interac e-Transfer. Under this menu, go to Autodeposit Settings to turn this feature on.

As a signer on the business, we need to authenticate you as an individual. It’s important that your personal information (date of birth, email and mobile phone number) in your file is up to date so we can validate who you are.

You can update your personal information by calling a branch at 1.877.426.0506.

If you want to easily switch back and forth between your personal and business accounts under a single login, you will need to complete the onboarding process for each membership separately.

From your business profile, you can then add your personal or other business accounts and access them from a single login.


There is no limit on the number of businesses you can consolidate with one personal account.
A person who may not be a member of Christian Credit Union, appointed by a member through Business Services in digital banking to view and/or perform other transactions on the member's business accounts.

As a signer on the account, you can set up a delegate’s username, as well as assign Read-only or Initiator access. This transaction requires you to enter an authentication code before it can be completed.

A temporary password will be generated and sent to the delegate by email or mobile phone. You will need to notify the delegate of the username you have set up.

There is no maximum number of delegates you can have on your account.
On a two-to-sign business account, the confirmation number and status will display once the second signer has confirmed approval of the transaction.

From your business profile, you can set up a CRA business account and make a tax payment by going to Transfer & payments > Pay corporate taxes.

Note: CRA payments can only be made via the desktop application. Because of the complex nature of submitting CRA payments, the screens on mobile devices are not optimal.

Digital banking has a character limit when it comes to the business name and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.

Other FAQs

Digital banking displays all accounts you have signing authority on. You can change the way your accounts display so that you see only the accounts you want to see.

In online banking, select Accounts, under Accounts click Customize accounts. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is "ON", you will see that it is green, meaning that account is visible. Select which accounts you want to be able to see, then click Save.

Our secure messaging service allows you to communicate with us from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions. Please use the messages feature within online banking instead of sending personal information through unsecure email channels.

In online banking, navigate to My Christian CU and click Messages or you can click the envelope icon located at the top right corner on your main online banking page.

In mobile banking, you can navigate to messages by tapping on the envelope icon located at the top right corner on your main screen.

Yes, you can download your account activity to the following software programs:

  • CSV*
  • PDF (PDF is the only program available with the mobile banking app)
  • Microsoft Money (OFX)
  • Quicken (QFX)
  • Sage 50 (OFX)
  • Xero (OFX)

The appropriate software must be loaded in your personal computer to access the downloaded content. Please refer to the Help section in those programs for assistance. You can also refer to the program support website for further information and assistance.

*CSV files are for spreadsheet programs.

Yes. All loan payments processed through digital banking are applied as a principal payment only.

Although we do understand the impact that printed statements have on our environment, we also recognize there may be instances when printing your banking history may be necessary. Here’s how:

In online banking, go to Accounts and then View Transactions. Scroll to the bottom of the page and click the print button at the bottom of the screen. You can also save a PDF of the transactions for future reference.

In mobile banking, navigate to the menu “≡”, select Accounts and then View Transactions. At the bottom of the screen, click Share. You then have the option to save to a PDF and print it from there.

Did you know? You can use the filter option to narrow down the transactions you would like to print.

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